Introduction
We are devoted to our customers – it is one of our core values – and this extends to how we manage your personal data. Whether you are browsing our website, visiting one of our stores, or dining in one of our restaurants, we want to assure you that we are committed to respecting your privacy and keeping your personal data safe.
This Privacy Policy applies to the processing of your personal data when you:
This Privacy Policy describes the personal data we collect, use, and otherwise process about you in connection with your relationship with Harvey Nichols as a customer or potential customer. It also explains what your legal rights are in relation to your personal data and how you can exercise them. For example, how you can request a copy of the personal data we hold about you.
Please take the time to read this Privacy Policy; it is an important document and is intended to assist you in making informed decisions when using the Sites, Stores, and our Services. Please read it in conjunction with our Website Terms of Use.
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Need help?
Contact us at {ronavcafeapsley@gmail.com} for questions related to refunds and returns.